SPM & ICM / Managed services
SPM managed services
Commission operations, handled every period
Our managed services keep your SAP or Varicent program running between projects. We handle the close, the changes and the questions, so your comp team can focus on the business.
Support tiers
Choose the level of help you need
All tiers include a named lead consultant, monthly reporting and access to specialists on both SAP and Varicent.
Tier 1
Essentials
For teams that run the system themselves and want expert backup.
- Business-hours ticket support
- Break and fix on configuration and integrations
- Release impact reviews
- [X] hours per month included
Tier 2 · Most popular
Close Assist
For teams that want hands-on help during each close.
- Everything in Essentials
- Pipeline monitoring and data checks each period
- Plan changes and new plan-year setup
- Dispute research support
- [X] hours per month included
Tier 3
Fully Managed
For companies that want us to run commission operations end to end.
- Everything in Close Assist
- We run the full close and payout files
- Payee inquiry handling
- Quarterly optimization and roadmap reviews
- Service levels agreed per process
[Confirm tier names, hours and service levels before publishing.]
What's covered
Support across the full commission cycle
Period close
Data loads, validations, calculation runs, approvals and payroll files, checked before anything goes out.
Plan changes
New plans, rate changes, mid-year adjustments and new plan-year rollouts, tested before release.
Disputes and inquiries
Research into payee questions with clear answers and fixes to the root cause.
Upgrades and releases
Review of vendor release notes, regression testing and communication of what changes.
Performance and health
Ongoing tuning of runs, imports and reports, with a quarterly health report.
Documentation and training
Up-to-date runbooks and training for new admins and finance staff.
FAQ
Managed services questions
Can you support a system we built with another partner?
Yes. Onboarding starts with a short knowledge-transfer and health check period.
Can we change tiers later?
Yes. Many clients start with Close Assist and adjust after a few periods.
Do you cover time zones outside the US?
[Confirm coverage hours and regions.]
Want a calmer commission close?
Tell us about your program and we'll suggest the right support tier.